Master Field Details

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The following details pertaining to master tables are also extracted via this process. The data for selected fields from various tables is extracted as follows:

Master Fields Relating to	Fields Extracted From	Platforms
Agents	OBD_AgentSkills	Cisco CCE/ Cisco CCX, Avaya POM, Nice CXone
	OBD_AEC_AgentStateMaster	Amazon Connect
	OBD_AgentStatus	Twilio Flex
	OBD_Twilio_Workers
	OBD_AgentLoginLogout_Details
Outcomes	OBD_Outcome	Cisco CCE / Cisco CCX, Amazon Connect, Avaya POM
Outcomes	OBD_AE_DialerOutcome	Avaya POM
Campaigns	AE_CAMPAIGN	Cisco CCE/ Cisco CCX, Amazon Connect, Avaya POM, Nice CXone, Twilio Flex
	OBD_CAMPAIGN_BUSINESSFIELDS	Cisco CCE/ Cisco CCX, Amazon Connect, Avaya POM, Nice CXone, Twilio Flex
	OBD_CAMPAIGN_PARAM	Cisco CCE/Cisco CCX, Avaya POM, Nice CXone, Twilio Flex
	OBD_AEC_AcqueonCPAParameters	Amazon Connect
	OBD_AE_AEC_CampaignAcqueonCPAParameters
	OBD_AEC_AbandonedPlayDetails
	OBD_AEC_NC_AbandAMDCallStatusMaster
	OBD_Twilio_AcqueonCPAParameters	Twilio Flex
	OBD_Twilio_AbandonedPlayDetails
	OBD_Twilio_AMDPlayDetails
	OBD_Twilio_Campaign_PredictiveParams
Campaign Filter Groups	OBD_CUSTOMFILTERGROUP	Cisco CCE/ Cisco CCX, Amazon Connect, Avaya POM, Nice CXone, Twilio Flex
	OBD_CAMPAIGN_CUSTOMFILTER	Cisco CCE/Cisco CCX, Amazon Connect, Avaya POM, Nice CXone, Twilio Flex
	OBD_CUSTOMFILTERS
	OBD_Twilio_Workspaces	Twilio Flex
	OBD_Twilio_WorkFlows
	OBD_Twilio_WorkFlows
Channels	OBD_CHANNELTYPE	Cisco CCE/ Cisco CCX, Amazon Connect, Avaya POM, Nice CXone, Twilio Flex
Category	OBD_CAMPAIGN_CATEGORY	Cisco CCE/ Cisco CCX, Amazon Connect, Avaya POM, Nice CXone, Twilio Flex
Campaign Groups	OBD_CAMPAIGN_GROUP OBD_CAMPAIGN_GROUP_IMPORTRULE_CLAUSE	Cisco CCE/Cisco CCX, Amazon Connect, Avaya POM, Nice CXone, Twilio Flex
Modes	OBD_MODES	Cisco CCE/ Cisco CCX, Amazon Connect, Avaya POM, Nice CXone, Twilio Flex
Users	OBD_Users	All

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