Missing or Invalid Unique Identifier

Issue

Some records are failing to be ingested into Data Cloud.

Possible Cause

The records may be missing a unique identifier or may contain an invalid one.

Unique identifiers are vital for correctly mapping, deduplicating, and linking records across systems. Data Cloud may reject the record during ingestion without a valid unique ID.

Advanced Troubleshooting Steps

To rectify this issue:

1. Verify the presence of a unique identifier:
   Ensure each record includes a consistent and valid unique identifier. For example, if your data Source uses a phone number as the unique ID, each record must contain a valid phone number in that field.

2. Validate the format of unique identifiers:

   • Email address: Must follow the format [email protected]
     Example: [email protected]

   • Phone number: Should be a valid 10-digit number, excluding the country code if applicable
     Example: +11234567890 (for US numbers)

3. Correct and Re-ingest the Records:
   After identifying and fixing records with missing or invalid identifiers, follow the standard ingestion process and re-upload them.