Mute a Call

The mute button cuts off the microphone on your phone. This means that you can still hear the caller, but they cannot hear you. If an Agent goes on mute, all calls that are connected with agent go on mute.

To mute your microphone (at any stage during a call),

• In the Softphone, click the Mute button.

  

  

• Click the UnMute button again to unmute your microphone.

Note:

Mute / Unmute functionality is available only when configured to a softphone. When a desk phone is configured, the softphone does not have the mute / unmute feature; this is handled on the desk phone.