Mute a Call

The mute button cuts off the microphone on the softphone. This means that you can still hear the caller, but they cannot hear you.

To mute your microphone (at any stage during a call), in the Softphone, click the Mute button.

Click the UnMute button to unmute your microphone.

Note:

Mute / Unmute functionality is available only when configured for Softphone. When a Desk phone is configured, the Softphone does not have the mute / unmute feature, and this is handled in the Desk phone.