Non-PEWC

PEWC (Prior Express Written Consent) is defined as a written agreement between the caller and the receiver of a call or message that clearly authorizes the caller to deliver advertisements or telemarketing messages to the receiver of the call via automatic dialing or an artificial pre-recorded voice.

Contacts that have not expressed prior written consent are Non-PEWC contacts. This tab enables the Agent to handle non-PEWC calls. The customer details for such calls are displayed when the agent is Not Ready.

Note:

If the Show Non-PEWC during Ready state option is enabled in the Campaign Manager Admin, this tab is displayed in the Ready state as well.

The Non-PEWC Widget consists of the following two sections:

• Dial a Contact

• PCB

  

The following are Non-PEWC contact details:

• Campaign - The campaign that the non-PEWC contact belongs to.

• Contact ID - The unique contact ID for this non-PEWC contact.

• Call Type - The call type for this non-PEWC contact such as Regular or (Normal) Callback.

• Expiry Time - The earliest expiry from Campaign, Contact, List, Time Zone, or Mode.

• Callback Time - The time that the callback request was first registered.

Dial a Contact

This section allows the agent to get a non-PEWC contact list and make a call. To make a Non-PEWC call:

1. In the Dial a Contact section, click the Get Contact icon to get a contact list uploaded in Acqueon Campaigns Console. The Non-PEWC contact is displayed in the box. If Prefix and Suffix are configured, they are displayed along with the number.

2. Click Copy to copy the number to Dial pad, if required.

3. Click the Dial button to make a call.

4. Click the Cancel button to skip the call and get the next contact.

5. The Get Contact icon is in disabled mode until you complete the outcome for the current call.

6. Select the outcome details in the Outcome tab and click Submit or Submit & Clear button.

PCB

This allows the agent to view the Non-PEWC contacts that have opted for Personal Callback.

The Non-PEWC widget is compatible up to Campaign Manager version 2308. Subsequently, the Manual Dial widget replaces Non-PEWC. Also, the Non-PEWC widget is not applicable for Genesys.