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Acqueon Campaigns
Acqueon Workspace
Acqueon Data Cloud
End of Support & End of Life

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Acqueon Workspace notifies when an Agent receives an incoming Interaction. The badge on bell icon starts appearing when a new request reaches Acqueon Workspace .

A contact-center employee who takes the routed customer calls and also handles other type of customer interactions like email and chat. The agent usually handles customer support and inquiries in a contact center.

Interaction is exchange of information between two (or multiple) entities. Typically, one of these entities is a contact center agent. Interactions can be voice interactions (telephone calls), email exchanges, instant messaging (chat) interactions, etc.

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