Object Creation Event
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    Object Creation Event

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    Article summary

    Overview

    This is an event sent by Salesforce core during a successful Salesforce object creation.

    Pre-requisite

    The Agent must be on an active call.

    Sequence Diagram

    Message Structure

    Request Parameters

    Value

    No request parameters

    Response Parameters

    Parameter

    Value

    channel

    Salesforce

    topic

    Call

    subtopic

    CreateObject

    source

    «JSON Object»

    Response Data Parameters

    Parameter

    Data Type

    Description

    Sample Value

    callid

    String

    Call ID for which the object is created.

    12345

    Name

    String

    The type of the Salesforce object created.

    Task

    OId

    String

    The Acqueon Workspace object identifier.

    SF1

    sfid

    String

    Salesforce object identifier.

    00T7F000027L43nUAC

    DisplayField

    String

    Object field to be displayed in the UI.

    Subject

    DisplayValue

    String

    The object field value to be displayed.

    My Task

    Sample Request

    Not applicable

    Sample Response

    Event data also contains the fields updated in the Salesforce object.

    {
        "channel": "Salesforce",
        "topic": "Call",
        "subtopic": "CreateObject",
        "data": 
        {
            "callId": "12345",
            "Name": "Task",
            "OId": "SF1",
            "DisplayField": "Subject",
            "sfid": "00T7F000027L43nUAC",
            "DisplayValue": "MyTask"
        }
    }


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