Open Salesforce Object

Overview

This method is used to open a Salesforce object in the Salesforce Console.

Pre-requisite

The Agent must be on an active call.

Sequence Diagram

Message Structure

Request Parameters

Request Data Parameters

Response Parameters

No response parameters.

Sample Request

{
    "channel": "Salesforce",
    "topic": "Call",
    "subtopic": "OpenObject",
    "source": "myapp",
    "data": 
    {
        "sfid": "00T7F000027L43nUAC"
    }
}