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    Outbound APIs
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      Outbound APIs

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        Article summary

        In an Outbound Call, the application receives the following call events:

        1. ringing_on_other_side - The Agent initiated a manual call and is currently awaiting a response from the recipient.

        2. Offered - A call is shown to the agent, who must either answer or reject the call. When auto-answer is enabled, the system automatically answers the call.

        3. Talking - State of the current call.

        4. Finished - The call ended because the agent either selected a disposition, transferred the call, or the Virtual Call Center (VCC) withdrew the call from the agent’s Queue. Now, the agent is Ready for the next call.

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