Outcome Set Event

Overview

The OutcomeSetEvent is an event fired when an Agent successfully sets an outcome.

Pre-requisite

The agent must be on an active Outbound Call or logged in to the application.

Sequence Diagram

Message Structure

Sample Request

{
    "channel": "LCM",
    "topic": "WebService",
    "subtopic": "OutcomeSetForCall",
    "message": “90|1|2|0|0|44|1”
}

Sample Response

 {
    "channel": "LCM",
    "topic": "WebService",
    "subtopic": "OutcomeSetForCall",
    "message": “90|1|2|0|0|44|1”
}