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Outcomes
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Outcomes
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Source Table | Column Name | Display Name | Data Type | Description | Five9 | Cisco CCE | Cisco CCX | UJET | Twilio Flex | Amazon Connect |
|---|---|---|---|---|---|---|---|---|---|---|
Id | Id | int (32) (null) | The ID autogenerated at the time of creation. | |||||||
OBD_Outcome | OUTCOMEGROUP | OUTCOMEGROUP | nvarchar (32) (null) | The outcome group this outcome belongs to. | ||||||
OBD_Outcome | OUTCOMEID | OUTCOMEID | int (not null) | The autogenerated outcome ID at the time of creation. | ||||||
OBD_Outcome | DESCRIPTION | DESCRIPTION | nvarchar (128) (null) | The outcome description. | ||||||
OBD_Outcome | DISPLAYNAME | DISPLAYNAME | nvarchar (128) (null) | The outcome description as displayed. | ||||||
OBD_Outcome | BUSINESSOUTCOME | BUSINESSOUTCOME | int (not null) | This denotes the outcome type. This is 0 for Telephony Outcome and 1 for Business Outcome. | ||||||
OBD_Outcome | CHANNELTYPE | CHANNELTYPE | int (not null) | The Channel type. This is 1 for SMS, 2 for VOICE, 3 for EMAIL, 4 for CPAAS, and 0 for IVR. | ||||||
OBD_Outcome | CONFIGURABLE | CONFIGURABLE | int (null) | This denotes whether the configured properties for this outcome can be changed. If it is 0 does not allow a change; if it is 1 allows change. | ||||||
OBD_Outcome | DELETED | DELETED | int (not null) | This indicates if a specific outcome is soft-deleted in the outcome table. If it is 0, it is deleted; if it is 1, it is not deleted. | ||||||
OBD_Outcome | RPCType | RPCType | nvarchar (8) (null) | This indicates the RPC type of outcome as RPC or Non-RPC. | ||||||
OBD_Outcome | BOParentId | BOParentId | int (null) | The ID for the Parent Business Outcome group. | ||||||
OBD_Outcome | IncrementRetries | IncrementRetries | bit (null) | This indicates if the number of retires have to be incremented for a specific attempt. | ||||||
OBD_Outcome | GlobalRetry | GlobalRetry | bit (null) | The global retry count for this outcome. | ||||||
OBD_Outcome | DailyRetry | DailyRetry | bit (null) | The daily retry count for this outcome. | ||||||
OBD_Outcome | ModeRetry | ModeRetry | bit (null) | The mode-level retry count for this outcome. | ||||||
OBD_Outcome | OutcomeRetry | OutcomeRetry | bit (null) | Whether the contact has to be closed if this outcome is set. This is 0 to close the contact; 1 to keep contact open. | ||||||
OBD_Outcome | WindowRetry | WindowRetry | bit (null) | This indicates if Window Retry is enabled. 0 is disabled; 1 is enabled. | ||||||
OBD_Outcome | AgentView | AgentView | bit (null) | This indicates if the outcome is marked as agent-viewable. | ||||||
OBD_Outcome | DefaultOffSet | DefaultOffSet | int (null) | The denotes the default number of days to retry a contact with this outcome. | ||||||
OBD_Outcome | DefaultCloseContact | DefaultCloseContact | bit (null) | This indicates if a contact with this outcome can be closed. | ||||||
OBD_Outcome | DefaultMaxRetry | DefaultMaxRetry | int (null) | The maximum number of retries allowed for this outcome. | ||||||
OBD_Outcome | IsLiveCallOutcome | IsLiveCallOutcome | int (null) | Indicates if this is a live call outcome or a mapped outcome. | ||||||
OBD_Outcome | ExportedOutcomeID | ExportedOutcomeID | int (null) | The ID of the outcome that is exported from a different platform or dialer. | ||||||
OBD_Outcome | ExternalOutcomeID | ExternalOutcomeID | nvarchar (68) (null) | Not in use. | ||||||
OBD_Outcome | TenantID | TenantID | int (null) | The Tenant ID auto-generated by the application when a new tenant is created. | ||||||
OBD_Outcome | SubTenantID | SubTenantID | int (null) | The Sub Tenant ID autogenerated by the application when a new tenant is created. | ||||||
OBD_AE_DialerOutcome | Id | Id | int (not null) | Identity column to unique to each record. | ||||||
OBD_AE_DialerOutcome | OutcomeId | OutcomeId | nvarchar (128) (null) | The Completion code ID received from the dialer after creating an outcome. | ✖️ | ✖️ | ✖️ | ✖️ | ✖️ | ✖️ |
OBD_AE_DialerOutcome | OutcomeName | OutcomeName | nvarchar (128) (null) | The completion code name for the outcome. | ✖️ | ✖️ | ✖️ | ✖️ | ✖️ | ✖️ |
OBD_AE_DialerOutcome | DialerId | DialerId | int (null) | The id of the dialer that the system uses to create the outcome. | ✖️ | ✖️ | ✖️ | ✖️ | ✖️ | ✖️ |
OBD_AE_DialerOutcome | TenantID | TenantID | int (null) | The Tenant ID auto-generated by the application when a new tenant is created. | ✖️ | ✖️ | ✖️ | ✖️ | ✖️ | ✖️ |
OBD_AE_DialerOutcome | SubTenantID | SubTenantID | int (null) | The Sub Tenant ID autogenerated by the application when a new tenant is created. | ✖️ | ✖️ | ✖️ | ✖️ | ✖️ | ✖️ |
Type | Type | nvarchar | The Outcome type. | |||||||
IsComplianceRequired | IsComplianceRequired | bit | Indicates if a compliance check has to be performed when the contact is rescheduled for this outcome. If compliance check required, this is 0; else 1. | |||||||
DialerID | DialerID | int | The Dialer ID of the dialer to which this outcome belongs. | |||||||
DialerType | DialerType | nvarchar | The dialer type for the dialer to which this outcome belongs. |
Note:
* All fields in the OBD_AE_DialerOutcome table are populated as XML values in one column of DialerOutcome. This is for the Avaya POM dialer only.
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