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        Article summary

        This section contains the list of fields processed by Acqueon Workspace that can be sent to a Salesforce field during a call. Map these fields under Administration > Workflows > Call log. You can map these these fields a Salesforce field in OpenCTI or Service Cloud Voice.

        Note

        The fields are case sensitive. You have to enter them exactly as they appear, else Salesforce will not process the fields.

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