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Pass Dialing
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Pass Dialing
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Pass Dialing report shows the number of times a contact is dialed out of total number of contacts. Go to Report List > Pass Dialing to view report parameters.
To view reports:
Select the Time Period from Today, Yesterday, This Week, This Month and Custom. If you select Custom, select the Start Date and End Date.
Note:
The database is updated at 15-minute intervals, at -00 -15, -30, -45 every hour. If you select any in-between time (say 3:35pm) as the To date for your Summary report, the populated report does not contain data for the time 3:30:01 to 3:44:59 (in HH:MM:SS).
Select the Time-Zone from the dropdown list.
Select the Filter Criteria. For more information, see Report Filter Criteria.
Click Show Records to populate the report.
Click Export to export the contents of the report into an Excel (xlsx) or CSV file. By default, the report is exported as XLSX.
Fields
Report displays the following parameters:
Field | Description |
|---|---|
Report Date | Displays the date of report. |
Campaign ID | List the campaign Id. |
Open % | Percentage of contacts and out of the total contacts uploaded that are still in the open state and are eligible for dialing. |
Closed % | Percentage of contacts and out of the total contacts uploaded that are closed and will not be attempted again. |
Fresh % | Percentage of contacts and out of the total contacts uploaded that are fresh and no dialing attempt is made. |
Reschedule Open % | Percentage of contacts and out of the total contacts uploaded that are rescheduled for dialing. |
Pass 1% | Percentage of contacts dialed in single attempt. |
Calculation = (Contacts dialed in one attempt / Total number of open contacts today) *100 | |
Pass 2% | Percentage of contacts dialed in two attempts. |
Calculation = (Contacts dialed in two attempts / Total number of open contacts today) *100 | |
Pass 3% | Percentage of contacts dialed in three attempts. |
Calculation = (Contacts dialed in three attempts / Total number of open contacts today) *100 | |
Pass 4% | Percentage of contacts dialed in four attempts. |
Calculation = (Contacts dialed in four attempts / Total number of open contacts today) *100 | |
Pass 5% | Percentage of contacts dialed in five attempts. |
Calculation = (Contacts dialed in five attempts / Total number of open contacts today) *100 | |
Pass 6% | Percentage of contacts dialed in six attempts. |
Calculation = (Contacts dialed in six attempts / Total number of open contacts today) *100 | |
Pass 7% | Percentage of contacts dialed in seven attempts. |
Calculation = (Contacts dialed in seven attempts / Total number of open contacts today) *100 | |
Pass 8% | Percentage of contacts dialed in eight attempts. |
Calculation = (Contacts dialed in eight attempts / Total number of open contacts today) *100 | |
Pass 9% | Percentage of contacts dialed in nine attempts. |
Calculation = (Contacts dialed and nine attempts / Total number of open contacts today) *100 | |
>Pass 9% | Percentage of contacts dialed in more than nine attempts. |
Calculation = (Contacts dialed and made more than nine attempts / Total number of open contacts today) *100 |
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