Login
    Contents x
    Performance Metrics
      • Dark
        Light
      Contents

      Performance Metrics

        • Dark
          Light
        Article summary

        The Performance Metrics feature is part of the Reports module of Campaign Manager. This provides a complete live overview of various aspects of the dialer and the agents. The data is live and refreshed at configurable regular intervals (default refresh interval is 10 seconds).

        The Performance Metrics page shows the live performance data in the following widgets:

        1. Agent Status Summary - for restricted users only. See Agent Status Summary.

        2. Agent Status Detail - for restricted users only. See Agent Status Detail.

        3. Campaign Summary

        4. Campaign Group Summary

        Note:

        The Performance Metrics widgets are explained in detail in the User Guide. See Performance Metrics.

        In the following sections, you can find information that developers and programmers can use to set up these reports.

        Was this article helpful?
        What's Next
        Change password!
        Changing your password will log you out immediately. Use the new password to log back in.
        Change profile
        Success!
        First name must have atleast 2 characters. Numbers and special characters are not allowed.
        Last name must have atleast 1 characters. Numbers and special characters are not allowed.
        Enter a valid email
        Enter a valid password
        Your profile has been successfully updated.
        Logout