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Performance Metrics
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Performance Metrics
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The real-time console provides continuously updated data with a refresh rate of 15 seconds for ongoing campaigns. It includes key metrics such as attempt rates, RPC % (Right Party Connect percentage), and comprehensive Campaign contact statistics.
Go to Reports > Performance to open the Performance Metrics page. The Performance Metrics page shows the Campaign Summary real-time data.
This report is generated based on the time zone selected in Time Zone.
The Performance Metrics shows the following tables:
Reports | Amazon Connect | UJET | Twilio Flex | Five9 VCC | Nice CXone | Genesys | Cisco CCE, Cisco CCX |
|---|---|---|---|---|---|---|---|
Yes | Yes | Yes | Not Applicable | Not Applicable | Not Applicable | Not Applicable | |
Yes | Yes | Yes | Not Applicable | Not Applicable | Not Applicable | Not Applicable | |
Yes | Yes | Yes | Not Applicable | Not Applicable | Not Applicable | Not Applicable | |
Yes | Yes | Yes | Yes | Not Applicable | Yes | Yes | |
Yes | Yes | Yes | Not Applicable | Not Applicable | Not Applicable | Not Applicable | |
Yes | Yes | Yes | Not Applicable | Not Applicable | Not Applicable | Not Applicable |
Note:
Starting from release 4.2.1.2507, the following reports are no longer available for customers using Amazon Connect Outbound Campaigns and Twilio Flex:
Agent Status Summary
Call Status Summary
Agent Status Detail
For existing customers, these reports remain available.
These reports are still available for all other supported platforms.
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