Prerequisites for Post-Installation Configurations

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The following table defines the prerequisites that must be met on the customer side before proceeding with the post-installation configurations.

Prerequisite	Details
Finesse Desktop URL	Ensure the Cisco Finesse Desktop URL is available for configuration. This URL is used to acquire the Finesse SDK Path URL.
Finesse Admin URL	This is the URL where the Workspace XML layout is configured.
CORS Origin Allowlist	Add the Acqueon Workspace URL to the CORS origin allowlist in Cisco Finesse. Refer to this topic to learn more about the allowlist process.
Acqueon Server Certificate Upload	Acquire the Acqueon Server Certificate from the Acqueon Cloud Ops team to upload. This is mandatory to ensure the smooth loading of widgets. Refer to this topic to learn more about the upload process.
Test Agent Credentials	Required to verify that the Acqueon Workspace widgets are displayed correctly.
Finesse team name	The name of the Finesse team to which the workspace layout/widgets will be assigned. The provided test agent credentials must be associated with this Finesse team and will be used to log in to the layout and validate it.

On the Acqueon side, to integrate Acqueon Workspace with Finesse, FQDN and FQDN value must be configured.

Note:
To learn more about the steps involved in performing the integration, refer to Workspace Widgets Embedded in Cisco Finesse.

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