It is detailed guide that outlines the necessary settings, configurations, and requirements that need to be in place to ensure successful integration of Campaign Manager with various Customer Relationship Management (CRM) systems and Contact Center platforms. This document covers the following platforms:
Also known as CRM. This comprises software applications and human resources that help an enterprise improve customer relations and grow business.
Also known as Customer Relationship Management. This comprises software applications and human resources that help an enterprise improve customer relations and grow business.
Also Call Center. This is a generic term for a location, office, or a cloud-based organization that places and receives calls for various purposes like customer service, customer support, sales, collection, telemarketing, etc. These centers have CTI equipment that route the calls to personnel, generally designated as agents.
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