Queue APIs

The Queue object represents a queue and contains the name and statistics for that queue. Queue statistics include the number of Calls In Queue, the start time of the longest call-in queue, and the number of agents in each state.

• View Queue API Parameters

• Get Queue Details

• Subscribe Queue

• Unsubscribe Queue

The sample response of Queue API:

{    
    "queue": 
        {
        "name": "RT_Dev_Skill1",
        "statistics": {
            "agentsNotReady": "0",
            "agentsReady": "1",
            "agentsTalkingInbound": "1",
            "agentsTalkingInternal": "0",
            "agentsTalkingOutbound": "0",
            "agentsWrapUpNotReady": "0",
            "agentsWrapUpReady": "0",
            "callsInQueue": "0"
        },
        "uri": "/finesse/api/Queue/1001"
    }
}

Queue API Parameters