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Reclassify
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Reclassify
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Overview
If the Agent does not reach the customer, this API helps reclassify the call as Answering Machine, Fax/Modem, Busy, Invalid Number, and so on. This option is available after you accept the Direct Preview call; it remains for the duration of the call. This is also available while the agent is in the Wrap-up state. An agent can reclassify a call many times.
Pre-requisite
Agents can act only on their own Dialog object.
Sequence Diagram
Message Structure
Request Parameters | Value |
|---|---|
channel | Cisco |
topic | OutboundCall |
subtopic | RECLASSIFY |
source | «app-name-broadcasting-this-message» |
data | «JSON Object» |
Data Parameters
Parameter | Data Type | Description | Sample Value |
|---|---|---|---|
CallID | String | The ID of the dialog. | 2130707678 |
value | String | Name of the call variable. Possible values: VOICE, FAX, ANS_MACHINE, INVALID, DO_NOT_CALL, or BUSY | FAX |
extn | String | The extension of the agent making the request. | 5025 |
Sample Request
{
"channel": "Cisco",
"topic": "Agent",
"subtopic": "RECLASSIFY",
"data":
{
"callID": "2130707678",
"value": "FAX",
"extn": "5063"
}
}Sample Response
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