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Recording Status Event
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Recording Status Event
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Article summary
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This API is used to get the status of recording for the ongoing call with customer. This is applicable for both Tethered or Untethered architecture and both Inbound and Outbound calls.
Pre-requisite
The Agent must be on an active Inbound Call.
Sequence Diagram
Message Structure
Request Parameters | Value |
|---|---|
No Request Parameters applicable | |
Response Parameters | Value |
|---|---|
channel | Amazon |
topic | InboundCall |
subtopic | RecordingStatus |
message | «Recording status event message» Possible values are Pause_InProgress, Pause_Success, Pause_Failed, Resume_InProgress, Resume_Success, Resume_Failed |
Sample Response
{
"channel": "Amazon",
"topic": "InboundCall",
"subtopic": "RecordingStatus",
"message": "Resume_InProgress"
}Possible recording status:
Pause_InProgress
Pause_Success
Pause_Failed
Resume_InProgress
Resume_Success
Resume_Failed
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