Resume Recording

Overview

This API allows an Agent to resume Call Recording.

Pre-requisite

The agent must be on an active Outbound Call and call should be in a paused state.

Sequence Diagram

Message Structure

Data Parameters

Sample Request

{
    “channel”: “Amazon”,
    “topic”: “InboundCall”,
    “subtopic”: “ResumeRecording”,
    “source”: “myapp”
}

Sample Response

{
    “channel”: “Amazon”,
    “topic”: “OutboundCall”,
    “subtopic”: “RecordingStatus”,
    “data”: “Resume_InProgress”
}