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Acqueon Campaigns
Acqueon Workspace
Acqueon Data Cloud
End of Support & End of Life

Salesforce

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The Acqueon Workspace’s Salesforce JavaScript API supports your application to integrate Salesforce Call Center using Open CTI Adapter.

The Salesforce APIs support the following capabilities for inbound and outbound calls:

Call API
User API

This section explains each API and its parameters returned by those API methods.

Also known as Application Programming Interface. A set of routines, protocols, and tools for using software applications. API also can refer to an interface that enables third-party programs to connect to any of Acqueon's applications.

Also Contact Center. This is a generic term for a location, office, or a cloud-based organization that places and receives calls for various purposes like customer service, customer support, sales, collection, telemarketing, etc. These centers have CTI equipment that route the calls to personnel, generally designated as agents.

Also known as Computer-Telephony Integration. Traditional telecommunications equipment, when merged with computers and computer applications is CTI. The use of Caller ID to retrieve customer information automatically from a database is an example of a CTI application. This integration allows users to store call- and contact-related data in a database and retrieve it as required - before, during, or after a call.

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What's Next

Call APIs

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New password

New password must be at least 8 characters long. It should contain at least one upper and lower case letter, number, and a special character.

Confirm password

Confirm password must be at least 8 characters long. It should contain at least one upper and lower case letter, number, and a special character.

Confirm password should be same as new password