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Send DTMF
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Send DTMF
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Overview
This API allows an Agent to enter numbers that automated call systems recognize, such as an account number or a menu selection, during an active call.
Pre-requisite
The agent must be on a customer call and a consult call.
Sequence Diagram
Message Structure
Request Parameters | Value |
|---|---|
channel | Amazon |
topic | OutboundCall |
subtopic | SendDTMF |
source | «app-name-broadcasting-this-message» |
data | Digit to be sent |
Data Parameters
Parameter | Data Type | Description | Sample Value |
|---|---|---|---|
No data parameters |
Response Parameters | Value |
|---|---|
Not applicable |
Possible Error Cases
Error Type | Code | Message |
|---|---|---|
SEND_DTMF_FAILED | Acqueon Campaigns Failure Error Message. | Sending DTMF digit failed. |
Sample Request
{
“channel”: “Amazon”,
“topic”: “OutboundCall”,
“subtopic”: “SendDTMF”,
“source”: “myapp”,
“data”: “2”
}Sample Response
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