Sending DTMF

This allows the Agent to enter numbers that automated call systems recognize, such as an account number or a menu selection, during an active call. Sending Dual-Tone Multi-Frequency (DTMF) commands is supported during active calls only.

To send DTMF commands on an active phone call (Inbound/Outbound/Manual Outbound), on an active call, click the TonePad button.

• Use the Dialpad to press the digits that correspond to the DTMF command.

• You can also access the DTMF during a consult call type – Agent, Queue, External, and Manual dial.

Note:

If the agent must enter multiple digits to pass the value together, the agent must enter the DTMF digits within the interdigit timeout set by an Administrator in the Acqueon Workspace admin application.