Set Dialer Outcome For MCD Request

Overview

The SetDialerOutcomeForMCDRequest API helps an Agent search for Open Contacts across campaigns based on Phone Number (AND / OR) Business Field. Using this, an agent can set the business / telephony disposition without dialing the contact via other campaigns.

Pre-requisite

The agent must be logged in to the application.

Sequence Diagram

Message Structure

Data Parameters

Message Parameters

Sample Request

{
    "channel": "LCM",
    "topic": "WebService",
    "subtopic": "SetDialerOutcomeForMCDRequest",
    "data": 
    {
        "AccountNumber": "34|3|550|0|0|44|59",
        "AgentID": "test",
        "PhoneNumber": "919500610256",
        "callid": "",
        "isOfflineTransaction": true
    }
}

Sample Response

{
    "channel": "LCM",
    "topic": "WebService",
    "subtopic": "SetDialerOutcomeForMCDResponse",
    "message": 
    {
        "response": true
    }
}