Set Non-PEWC Contact Outcome

Overview

The SetNonPEWCContactOutcome API should be called along with Business or Telephony disposition method, since this creates an entry in the t_Dialer_Detail table that is mandatory for processing the disposition.

Pre-requisite

The Agent must be on an active call or logged in to the application.

Sequence Diagram

Message Structure

Data Parameters

Message Parameters

Sample Request

{
    "channel": "LCM",
    "topic": "WebService",
    "subtopic": "SetNonPEWCContactOutcome",
    "data": 
    {
        "AccountNumber": "5|3|1|0|0|44|1",
        "AgentID": "prakashr",
        "PhoneNumber": "9873635"
    }
}

Sample Response

{
    "channel": "LCM",
    "topic": "WebService",
    "subtopic": "SetNonPEWCContactOutcomeResult",
    "message": 
    {
        "response": 
        {
            "success": true
        }
    }
}