Set Telephony Outcome

Overview

The SetTelephonyOutcome API provides an option to set the telephony outcome for a dialed contact with Agent comments and, if applicable, the target value achieved during Interaction.

Pre-requisite

The agent must be on an active call or logged in to the application.

Sequence Diagram

Message Structure

Data Parameters

Message Parameters

Possible Error Cases

Sample Request

{
    "channel": "LCM",
    "topic": "WebService",
    "subtopic": "SetCallOutcomeWithComments",
    "data": 
    {
        "callid": "12345",
        "AccountNumber": "5|3|1|0|0|44|1",
        "OutcomeId": 1,
        "LeadScore": 0,
        "UserID": "testagent",
        "AgentComments": "Test comment",
        "TargetAmount": 0
    }
}     

Sample Response

{
    "channel": "LCM",
    "topic": "WebService",
    "subtopic": "SetCallOutcomeWithCommentsResult",
    "message": 
    {
        "callid": "12345",
        "response": {
            "success": true
        }
    }
}