Set Telephony Outcome With Business Outcome

Overview

This API provides an option to set dual Outcomes, that is, both business disposition (outcome) and a specific telephony outcome (DNC and Reject) for a call. The Agent can also add comments and update the target value achieved during the call.

Pre-requisite

The agent must be on an active call or logged in to the application.

Sequence Diagram

Message Structure

Data Parameters

Message Parameters

Possible Error Cases

Sample Request

 {
    "channel": "LCM",
    "topic": "WebService",
    "subtopic": "SetBusinessOutcomeWithCallOutcome",
    "data": 
    {
        "callid": "12345",
        "AccountNumber": "5|3|1|0|0|44|1",
        "BusinessOutcome": 101,
        "CallOutcome": 0,
        "LeadScore": 0,
        "UserID": "1234",
        "AgentComments": "Test comment",
        "TargetAmount": 0
    }
} 

Sample Response

{
    "channel": "LCM",
    "topic": "WebService",
    "subtopic": "SetBusinessOutcomeWithCallOutcomeResult",
    "message": 
    {
        "callid": "12345",
        "response": 
        {
            "success": true
        }
    }
}