Skip Manual Dial Contact

Overview

Using the SkipManualDialContact API, you can skip and close a manual dial contact after updating an appropriate outcome.

Pre-requisite

The following prerequisites apply:

• The Agent must be logged in to the application.

• A contact must be available in an Open state.

• The contact should have been fetched using the Get Download All Contacts API.

Sequence Diagram

Message Structure

Data Parameters

Message Parameters

Sample Request

{
    "channel": "LCM",
    "topic": "WebService",
    "subtopic": "SkipManualDialContact",
    "data": {
        "OutcomeId": 100,
        "UserID": "testagent@domain.com",
        "AccountNumber": "49|3|279|0|0|44|1253",
        "PhoneNumber": "1234567890"
    }
}

Sample Response

 {
    "channel": "LCM",
    "topic": "WebService",
    "subtopic": "SkipManualDialContactResult",
    "message": {
        "response": {
            "success": true
        }
    }
}