Skip Non-PEWC Contact

Overview

The SkipNonPEWCContact API provides an option to the Agent skip a reserved non-PEWC contact.

Pre-requisite

The agent must be logged in to the application and be on a reserved non-PEWC contact.

Note

The Manual Dial Widget replaces the Non-PEWC widget eventually. Non-PEWC is compatible up to the Campaign Manager version 2308.

Sequence Diagram

Message Structure

Data Parameters

Message Parameters

Sample Request

{
    "channel": "LCM",
    "topic": "WebService",
    "subtopic": "SkipNonPEWCContact",
    "data": 
    {
        "userID": "testagent"
    }
}

Sample Response - If Contact is Fetched

{
    "channel": "LCM",
    "topic": "WebService",
    "subtopic": "SkipNonPEWCContactResult",
    "message": 
    {
        "response": 
        {
            "success": true
        }
    }
}

Sample Response - If no Contact is Fetched

{   
    "channel": "LCM",
    "topic": "WebService",
    "subtopic": "SkipNonPEWCContactResult",
    "message": 
    {
        "response": 
        {
            "success": false,
            "msg": "Contact not found"
        }
    }
}