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Skip Preview Call
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Skip Preview Call
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Article summary
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Overview
This API allows an Agent to skip a preview call.
Pre-requisite
The agent must be on a preview call.
Sequence Diagram
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Message Structure
Request Parameters | Value |
|---|---|
channel | Amazon |
topic | OutboundCall |
subtopic | Skip |
source | «app-name-broadcasting-this-message» |
Data Parameters
Parameter | Data Type | Description | Sample Value |
|---|---|---|---|
No data parameters |
Response Parameters | Value |
|---|---|
Not applicable |
Possible Error Cases
Error Type | Code | Message |
|---|---|---|
SKIP_CONTACT_FAILED | Acqueon Campaigns Failure Error Message. | Skip contact failed. |
Sample Request
No sample request.Sample Response
{
"channel": "Amazon",
"topic": "OutboundCall",
"subtopic": "Skip",
"source": "myapp"
}Customer call Event with <swapped> status. (calltype: Regular-Call)
Consult call Event with <swapped> status. (calltype: Consult)
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