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State Law
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State Law
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In certain countries, individual states have their own telemarketing regulations and calling protocols that differ from national standards. The State Law Group is designed to help ensure compliance with these state-specific rules by allowing you to:
Configure compliance settings to meet state-specific legal requirements.
Automatically enforce state-specific rules and restrictions by integrating the State Law module with your telemarketing system. This ensures that calls are only placed within allowed times and conditions, reducing the risk of non-compliance and potential fines.
Stay up to date with changing regulations. The module can be updated to reflect new laws and amendments, ensuring that your telemarketing practices remain compliant over time.
The State Law Group tab allows you to set up groups of states and configure the callable times as applicable for each state. State Law Groups enable the customization of telemarketing practices to comply with specific state regulations. These groups ensure that calls, SMS, emails, and voicemails are only made during permissible hours, thereby avoiding violations of state laws.
Note:
A state law group can be mapped to several campaigns at a time.
Example
For instance, a state might have a regulation that telemarketers should only call between 8:00 AM and 6:00 PM on weekdays, and between 8:00 AM and 2:00 PM on Saturdays, with no calling on Sundays. You can configure your application to ensure that contacts are delivered for dialing only within these hours, ensuring compliance with state laws.
Other examples of State-specific regulations:
State 1:
Calls to a customer are not allowed between 9 PM and 6 AM.
Calls to a home landline are allowed only between 7 AM and 9 AM, except on Sundays.
Calls to a mobile are allowed only between 10 AM and 2 PM, Monday to Friday.
Restrictions also apply to Voicemail.
State 2:
Calls to a customer home are allowed only from 6 PM to 8 PM, except on Sundays.
Calls to an office landline are allowed only from 10 AM to 1 PM, Monday to Friday.
No calls are allowed on Sundays.
No unsolicited SMS is allowed between 6 PM and 6 AM.
The State Law Groups tab allows you to configure your application to meet the statutory requirements for dialing, sending out SMS/email messages, or even voicemails. In addition to the State Law Group, ensure you have configured the Compliance Conditions Builder (CCB) that applies a specific CCB condition group to specific states. These State Law Groups are mapped to different campaigns to dial contacts accordingly. A State Law Group can be mapped to several campaigns at a time.
Add State Law Groups
To add a State Law Group:
Go to State Law Groups tab and click Add State Law Group.
Enter the Group Name and Description of a group. Click + icon to add the multiple states.
Click Save. A default state is automatically created using the system time zone for this state law group. You can delete the mapped default state only when at least one other state is mapped to the state law group.
Map a State to State Law Group:
To add a state to the State Law Group:
Select the State Name or State Group Name and click Edit.
Click Add State to include a state in the group.
Select the desired State Name from the dropdown list.
The Zone Name displays the system time zone and cannot be edited.
Enter the Start Time and the Stop Time within which contacts can be dialed out for the state.
If applicable, click Set Day Timing to define a dialing periods specifically for each day of the week.
Note:
If you do not select the Set Day Timing checkbox, the time period defined here is applied for all the days in a week.
Add Mode
Go to the Mode tab.
Activate the All Modes Enabled switch to activate all modes.
If All Modes Enabled switch is not activated, select a Mode from dropdown list.
Enter a Start Time and an End Time for this mode. The modes are activated for calling only during this window.
Click + icon to add multiple modes.
Compliance Groups
Go to the Compliance Group tab.
From the Available Compliance Groups box, select and more the required groups to the Selected Compliance Group box.
State Law Group Feature
Go to the State Law Group Feature tab.
Activate the Customer Preferred Time (CPT) option, if required.
Activate the Accelerated Dialing option if a contact needs to be delivered to the State Group.
Note:
Accelerated Dialing is applicable for, Cisco UCCE, Genesys PureCloud, and Five9 VCC.
Holiday
Go to the Holiday tab.
Select the Holiday for the state group. You can select checkboxes for one or multiple holidays.
The Select All checkbox helps you select all holidays for this State.
Click Save.
Fields | Description |
|---|---|
State Name | Name of the state. |
Group Name | Name of the state groups. |
Description | Description of the state group. |
Zone Name | Time zone of the state. |
Start and Stop Time | It defines the Start Time and the Stop Time, within which contacts can be dialed out for the state. |
Global Select | It allows you select all the zip codes and area codes at once |
Zip Code | It is the Zip code of the state. |
Area Code | It is the Area code of the state. |
Action | It allows you to edit a State or State Group. |
All Modes Enabled | Allows you to delete or edit a state or state group activates all the modes at once. |
Customer Preferred Time | CPT activates customer-preferred calling times. |
Select Holiday | Allows you to select the holidays applicable for the state. |
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