Steps Involved in Integration
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Steps Involved in Integration
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Acqueon Workspace for Webex CC Integration involves a series of structured actions to complete and it centralizes both Acqueon and Webex CC features in a single, unified Workspace layout for streamlined agent access and functionality. These actions include creating the Acqueon Workspace layout, adding the necessary widgets, configuring the Webex CC team, and embedding the Workspace URL.
Here’s a table based on the integration steps and responsibilities for Acqueon Workspace for Webex CC.
CustomerStep | Description | Responsibility |
|---|---|---|
Acqueon Workspace Layout Creation | Begin by creating an Acqueon Workspace layout. This layout provides the foundation for the embedded integration, where widgets and Webex CC telephony features are displayed for agents using Webex CC. | Acqueon |
Add Widgets | Once the layout is created, add the necessary widgets, such as the Webex CC compressed desktop softphone widget, to enable essential functions and interactions within Webex CC. | Acqueon |
Webex CC Team Setup | Next, log in to the Webex CC admin application to create and configure a team according to agent needs. | Customer |
Additional Webex CC Configurations | To finalize the integration, configure the Acqueon Workspace layout to serve as the main interface, embedding both Acqueon widgets and a compressed version of the Webex CC desktop into the Workspace layout. | Customer |
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