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Swap Call
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Swap Call
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Overview
This API allows an Agent to swap between a customer call and a consult call.
Pre-requisite
The agent must be on an active customer call and a consult call.
Sequence Diagram
Message Structure
Request Parameters | Value |
|---|---|
channel | Amazon |
topic | OutboundCall |
subtopic | Swap |
source | «app-name-broadcasting-this-message» |
Data Parameters
Parameter | Data Type | Description | Sample Value |
|---|---|---|---|
No data parameters |
Response Parameters | Value |
|---|---|
channel | Amazon |
topic | OutboundCall |
subtopic | OutboundCallStateChange |
source |
Sample Request
{
"channel": "Amazon",
"topic": "OutboundCall",
"subtopic": "Swap",
"source": "myapp"
}Sample Response
Customer call Event with <swapped> status. (calltype: Regular-Call)
Consult call Event with <swapped> status. (calltype: Consult)
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