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System Admin
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System Admin
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The System Administrator handles system-related configurations, such as ACD configuration for ACD adapters or managing CRM configurations after installation. In addition to these responsibilities, the System Administrator can also perform all tasks typically handled by an admin.
An administrator is a human entity in an organization who create users, assign access rights to users, and perform various administrative tasks in a contact center application (like but not limited to assigning agents to teams / skills / queues, creating reason codes, etc.).
Also known as an Automatic Call Distributor. This is a system that answers incoming calls. It also obtains information and/or instructions form a database to determine how best to handle the call and then sends the call to a correct agent as soon one is available. In its software version, also known as Automatic Call Distribution.
Also known as Customer Relationship Management. This comprises software applications and human resources that help an enterprise improve customer relations and grow business.
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