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    Transfer a Call
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      Transfer a Call

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        Article summary

        Overview

        Acqueon Workspace supports the transfer of any held call to the current active call, if the Agent performing the transfer is a participant in both the held and active calls.

        Pre-requisite

        The agent must be on an active call.

        Sequence Diagram

        Message Structure

        Request Parameters

        Value

        channel

        Cisco

        topic

        InboundCall or OutboundCall

        subtopic

        TRANSFERCall

        source

        «app-name-broadcasting-this-message»

        data

        «JSON Object»

        Data Parameters

        Parameter

        Data Type

        Description

        Sample Value

        MediaAddress

        String

        The extension of an agent.

        5069

        toAddress

        String

        The destination for the call.

        961084239

        CallID

        String

        The caller ID of the user/customer.

        167786021

        Sample Request

        {
    "channel": "Cisco",
    "topic": "InboundCall",
    "subtopic": "SetCONSULT",
    "data ": 
    {
        "MediaAddress ": "5069",
        "CallID": "16786021",
        "ToAddress": "961084239"    
    }
}

        Sample Response

        No sample response

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