Transfer Call

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This API allows an Agent to transfer the customer call to a consulted agent.

The agent must be on an active consult call.

Response Parameters	Value
channel	Amazon
topic	OutboundCall
subtopic	Transfer
source	«app-name-broadcasting-this-message»
data	Agent name to whom the call has to be transferred.

Parameter	Data Type	Description	Sample Value
No data parameters

Response Parameters	Value
channel	Amazon
topic	OutboundCall
subtopic	OutboundCallStateChange
message	Refer Outbound Call Event Parameters

Error Type	Code	Message
SKIP_CTRANSFER_CALL_FAILED	Acqueon Campaigns Failure Error Message.	Transfer call failed.

{   
    "channel": "Amazon",
    "topic": "OutboundCall",
    "subtopic": "Transfer",
    "source": "myapp",
    "data":"AECAgent"
}

Customer call Event with DROPPED status. (calltype : Regular-Call)

Consult call Event with DROPPED status. (calltype : Consult)

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