Twilio Flex CLI Plug-in

The Twilio Flex Command Line Interface (CLI) allows users to manage Twilio resources from a terminal or command prompt. For the Workspace to load the Campaign Manager widgets and work as expected, you have to deploy the non-tethered plug-in using this CLI. This section deals with the end-to-end deployment of this plug-in.

Notes:

• Twilio Flex integration with Campaign Manager is only in a non-tethered model.

• If you have any other plug-in to integrate, combine the deployment with the Twilio Flex CLI plug-in.

Deploying the Twilio Flex CLI

For Non-Tethered calls, deploy the Twilio Flex CLI plug-in to support Preview Dialing.

Perform the following steps:

1. Install Visual Studio Code or Cygwin Terminal to run the Twilio Flex commands.

2. Download the Non-Tethered Simple Plugin and the Non-Tethered Functions from the Amazon S3 folder or any other Source shared with you.

3. If you are using Campaign Manager Simple Plug-in for Non-Tethered, download the plugin-AcqueonNon-Tethered folder and save it on the local disk.

4. Open the Cygwin Terminal in Administrator Mode.

5. Point to the directory where the plug-in is saved.

6. Set the Twilio Flex Account SID and Twilio Flex Auth Token using the following commands:

   export TWILIO_ACCOUNT_SID=YourTwilioAccountSID
   
   export TWILIO_AUTH_TOKEN=YourTwilioAuthToken

   

7. Install the Twilio Flex CLI using the following command to ensure that you point to the folder where these functions are available:

   npm install twilio-cli -g

8. Install the node modules using the following command:

   npm install

9. Point Twilio Flex account SID and auth Token in the following .env file:

   

   

   1. REACT_APP_TWILIO_ACCOUNT_SID=<Your Twilio account sid>

   2. REACT_APP_TWILIO_AUTH_TOKEN=<Your Twilio auth token>

   3. REACT_APP_TWILIO_WORKSPACE_SID=<Your Workspace sid>

   4. REACT_APP_SERVICE_ADAPTER_URL=<Your Application Adaptor URL>

   5. REACT_APP_SERVICE_AGENTCLIENT_URL=<Your Application Agent Client URL>

   6. REACT_APP_SERVICE_CLEARSCREENPOP=false

   7. REACT_APP_SERVICE_PLUGINAUTOACCEPTCALL=true

   Notes:

   If the value is true, the plug-in auto accepts the calls. If the value is false, see Progressive and Predictive calls.

   Auto Accept Using Functions is the recommended model.

10. Run the build Twilio Flex command:

    twilio flex:plugins:build

    

11. Run the Deploy command to deploy the plugin:

    twilio flex:plugins:deploy --major --changelog "NonTetheredPlugin" --description "NonTetheredPlugin"

    

12. Release the Plugin using the release command. After successful deployment of plugin with the serverless functions, launch Flex and verify that calls are dialed out as expected.