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    Two-way SMS Workflow in Twilio
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      Two-way SMS Workflow in Twilio

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        Article summary

        1. Campaign Manager sends a message to Twilio Flex using Auth Token and Account SID.

        2. Twilio Flex transmits this message to the customer.

        3. Twilio Flex receives the incoming SMS from the customer.

        4. Campaign Manager configures the Webhook URL (“HttpSmsReceiverApi”) in Twilio to receive the customer message.

        5. Twilio Flex initiates and attaches the message details by passing the parameters in the Webhook URL. The parameters include the sender’s phone number, the message body, and other metadata.

        6. Campaign Manager receives the HTTP request from Twilio Flex and parses the parameters. It can then perform any logic or action based on the message, such as sending a reply, storing the data, or triggering another service.

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