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    Update Call Variables
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      Update Call Variables

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        Article summary

        Overview

        This API allows the Agent to update the call variables that are defined and enabled in the Cisco Finesse application.

        Pre-requisite

        The agent must be on an active call.

        Sequence Diagram

        Message Structure

        Request Parameters

        Value

        channel

        Cisco

        topic

        Agent

        subtopic

        UpdateCallVariables

        source

        «app-name-broadcasting-this-message»

        data

        «JSON Object»

        Data Parameters

        Parameter

        Data Type

        Description

        Sample Value

        callID

        String

        The Call ID.

        2130707678

        key

        String

        The call variable name.

        CallVariable1

        value

        String

        The call variable to be updated.

        67

        Sample Request

        {
    "channel": "Cisco",
    "topic": "Agent",
    "subtopic": "UpdateCallVariables",
    "data": {
        "callID": "2130707678",
        "key": "callVariable1",
        "value": "67"
    }
}

        Sample Response

        The agent receives the following events:

        • SetAgentState

        • OutBoundCallStateChange

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