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    Update Schedule Callback Time
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      Update Schedule Callback Time

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        Article summary

        Overview

        This API allows a user to update the schedule Callback time. The Dialog object is updated by specifying a requestedAction of UpdateScheduleCallBackTime and target OutboundCall with time and CallId of user.

        Pre-requisite

        The Agent must be in the Ready state.

        Sequence Diagram

        Message Structure

        Request Parameters

        Value

        channel

        Cisco

        topic

        InboundCall or OutboundCall

        subtopic

        UpdateScheduleCallBackTime

        source

        «app-name-broadcasting-this-message»

        data

        «JSON Object»

        Data Parameters

        Parameter

        Data Type

        Description

        Sample Value

        time

        String

        Callback requested time.

        2019-12-16T12:10

        CallID

        String

        The caller ID of the user/customer.

        167786021

        Sample Request

        {
    "channel": "Cisco",
    "topic": "OutboundCall",
    "subtopic": " UpdateScheduleCallBackTime",
    "data ": 
    {
        "time": "2019-12-16T12:10",
        "callID": "16786021"
    }
}

        Sample Response

        No sample response

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