URL
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URL
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The URL feature in Campaign Manager allows users to embed any custom page or website directly within the application. This functionality enhances efficiency by enabling users to launch frequently visited web pages without the need to open a separate browser tab.
Users can embed any custom page or entire website within the Campaign Manager. This eliminates the hassle of switching between the Campaign Manager and other browser tabs, making access to frequently used web pages more seamless.
Existing URLs can be edited to update the web page or site that needs to be accessed.
Users can activate or deactivate URLs as needed. When activated, the URL can be quickly accessed from the System Menu.
Users can delete URLs that are no longer needed, keeping the list of embedded pages up to date and relevant.
When a URL is enabled in the System Menu, it creates a shortcut for quick access.
Add URL
To add a new URL:
Click Add URL and enter a web page Name.
Enter the URL Address and the Description of URL.
Click URL Logo and select an image.
Click Save. The URL is added in the list.
Turn on the Enable in Menu toggle to display a shortcut to this URL on the System menu. This helps you access the URL in a single click.
Update URL
To update the URL:
Select the url to update and click Edit.
Update the details and click Save.
Select the url to update and click Delete.
Click Ok on the confirmation pop-up window.
URL For CPaaS Campaigns
There are a few default custom URLs provided in the system to configure CPaaS and SNS. Apart from standard dialer campaigns, Campaign Manager also supports running IVR (Agent-less) campaigns using external CPaaS service providers. This page helps in configuring the access credentials of the service provider. If the URL you created relates to a CPaaS campaign, click the URL to complete the CPaaS Provider Configuration page.
To provide access to the configurations on the CPaaS provider to run your IVR campaigns:
Click + Add icon to add a new CPaaS Provider Configuration.
Enter a Provider Name and Description.
Note:
Campaign Manager presently supports Twilio Flex and Cisco UCCX as the third-party applications to run IVR campaigns.
Turn On the Auto Update switch to ensure synchronization between the third-party provider and the Campaign Manager applications.
Complete the Provider Credentials section to activate Campaign Manager to automatically sync with the third-party provider.
Enter the User Name and Password to access the third-party provider.
Enter the REST API URL that the third-party URL provides to run the IVR campaigns.
Click SYNC.
Fields
Fields | Description |
|---|---|
Name | Name of the URL |
Description | Description of the url |
URL | A Uniform Resource Locator (URL) of the application to configure. |
Enable in Menu | Display a shortcut to this URL on the System menu. This helps you access the URL in a single click. |
Action | Allows you to delete or edit a url. |
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