User
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User
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User management is essential to authorize access for different users, such as administrators, operators, and other Contact Center users.
The roles assigned to users, such as administrators and supervisors, define their actions within the application. In certain situations, a Supervisor can play the Role of a Dialer Manager. Within the, you have the capability to create users, assign roles, and map their responsibilities accordingly.
User Creation
When the provisioning Team creates Tenant, a super user is created by default. For creating additional users, the tenant can use superuser to log in to.
Create the following types of users for additional user creation:
Users: The users you create here can access the application using SQL authentication or Windows authentication.
Domain Users: The users you create here are also created on a specified domain. The passwords set here for these users can also be used to access the domain.
SSO User: Single Sign-On (SSO) users are configured for SSO on a third-party SSO identity provider. This method enables SSO users to log in to multiple websites with one set of credentials.
Click User from the left navigation page menu to open the User page.
Fields
Fields | Description |
|---|---|
User ID | Displays a User ID of the user. |
User Name | Displays a name of the user. |
Home Phone | Displays a home phone number of the user. |
Mobile | Displays a mobile number of the user. |
Displays an email ID of the user. | |
Actions | List down the action to take. |
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