The User object represents an Agent or Supervisor and includes information about the user such as login, logout, roles, state, and teams. These APIs are identical for Inbound and Outbound calls.
Login
Logout
State Change
Wrapup a Call
Phone Book
Set API Error
System Information
Refresh Page
User Information
Call State
Get App State
Update Call Variables
Reclassify
A contact-center employee who takes the routed customer calls and also handles other type of customer interactions like email and chat. The agent usually handles customer support and inquiries in a contact center.
An executive in a contact center who oversees in the management of agents, assignment of teams, etc. A supervisor can barge in to any call that an agent is on, help the agent in a consult call, and perform general monitoring of mapped agents.
Also known as Application Programming Interface. A set of routines, protocols, and tools for using software applications. API also can refer to an interface that enables third-party programs to connect to any of Acqueon's applications.
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