V 3.7.3 - 28 May 2021

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Acqueon Desktop

The following table describes the new features and enhancements of this release.

Feature	Description	Platform
Leave Conference	Leave conference button is enabled for outbound conference.	Amazon Connect
Outbound Consult Call	During an active outbound consult call, disabled all buttons (except End Call) in the customer log. During an outbound consult call, the Transfer, Conference and Swap buttons are visible regardless of whether line2 is active or on hold.	Amazon Connect
Fix	For an external transfer, the agent state was changed to "Ready to Outbound" rather than "ACW".	Amazon Connect

When the agent status is changed, the text input in the external search box is not cleared from the UI.
The dialed number is not cleared from Dialpad during Offline, Ready for Outbound, and Available states.
Pending not ready state is retained in UI.
External Transfer - The banner should be renamed to ‘Ringing’.

During a consult call, the agent 2's end record button with loader is displayed.
When an agent presses the 'REC' button before answering, transferring, or consulting a call, the loader is in the loading state (keeps loading).
Tethered call remapping is not happening post handling a Non-PEWC call in ‘Ready for outbound’ state, agent is struck in busy state.
Ready for Outbound state - Non-PEWC calls are rarely dialed.
Call is auto dialed in the UI, however a tethered message is displayed throughout the call.
Consult - Agent/Queue/External - Scroll bar issues.
Warm queue/External transfer - The banner should be renamed to ‘Ringing’.
When the CCP drops during an outbound call and the agent is in ACW state, the agent can move to other states along with the ACW UI.
Consult Dial pad - Numbers entered during call1 are retained for next call as well.
When consults to queue, the ' Requested' banner state is 'Initiated' instead of 'ongoing'.
PCB - Search is NOT working.

Recording - Loader is displayed on the record button till we perform any action in this scenario. When the record button is pressed, no action is taken.
Positioning of Accept and Reject buttons for Inbound and Outbound (warm queue transfer) is different.
Tethered call remapping is not happening post handling a Non-PEWC call in ‘Ready for outbound’ state, agent is struck in busy state.
Ready for Outbound state - Non-PEWC calls are rarely dialed.
Call is auto dialed in the UI, however a tethered message is displayed throughout the call.
When agent 2 ends the consult call, a record button is displayed with loader.
Agent1 conference with agent 2, the 'Conference call connected successfully' message is not displayed in UI.
When preview timer in AEC is set to 0, the timer is displayed in UI.
When the CCP drops during an outbound call and the agent is in ACW state, the agent can move to other states along with the ACW UI.

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