V 3.7.7 - 18 Apr 2022

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Acqueon Desktop

The following table describes the new features and enhancements of this release.

Feature	Description	Platform
Softphone UX Revamp	Acqueon Desktop for Cisco Horizontal softphone UX has been revamped.	Cisco (UCCX, PCCE, UCCE, and Webex CC)
Billing Reports - Track License Usage	The license usage can be tracked using the billing reports that provides the named and concurrent agent count.	Cisco (UCCX, PCCE, UCCE, and Webex CC)
Map multiple DN or campaigns	The administrator can now map multiple DN or campaigns to the same rule to define the list of contact attributes that should display in the agent softphone.	Cisco (UCCX, PCCE, UCCE, and Webex CC)

After refreshing the browser tab, AE data is not retained; a blank tab is displayed - 100510
PCB tab is missing for a non-PEWC call - 100546
The Regular/NCB call count in non-PEWC call is showing as 0 rather than the actual count - 101858
In UCCX, the queue icon did not appear in the soft phone - 98640

Occasionally , the previous call data is not presented in widgets (Outcome, Business field, Change number, and Mode details) while in the 'Not ready' condition - 90063
The same record appears twice in the Personal Callback (PCB) tab - 90126
When the agent moves from ‘Ready’ to ‘Not ready’ state, the non-PEWC tab takes longer to load - 90182
When an outbound call is completed and the agent enters the 'Not Ready' state, AE is displayed in few widgets -90531
When ‘Callback end time required’ option is disabled in the admin, the agent is unable to submit the outcome in the widget - 100507
The agent is unable to select and submit the DNC outcome - 100508
The AE data is preserved after refreshing the browser tab, and a blank tab is displayed - 100510
PCB tab is missing for a non-PEWC call - 100546
The Regular/NCB call count in non-PEWC call is showing as 0 rather than the actual count - 101858
When the agent/supervisor clicks the ‘Queue’ tab, and selects a ‘Skill name’, the tab closes automatically - 90457
The agents can also see the silent monitoring feature - 90518
When an Acqueon Dialer call is patched to an agent, the data on the business variables tab is not displayed - 90529
In UCCX, the queue icon did not appear in the soft phone - 98640

Screenpop and Salesforce object creation do not occur unless the agent refreshes the browser for the first time - 92423
When the administrator clicks reset password in the Acqueon Desktop Salesforce admin and enters the token details, an error message occurs - 90726

In UCCX 11.6, 12.0 and 12.5, the Queue information displays -1 (negative) value, which is returned by the Finesse API - 100119
Tab Synchronization – When Acqueon Desktop is open in multiple tabs, and the agent changes the ‘Agent state’, the change is not reflected in other tabs - 89128
When the agent opens the Outbound widget during a non-PEWC call, the non-PEWC tab is displayed, but the focus is on a different tab - 100547
Vertical layout - If the agent refreshes the screen during an outgoing call, the AE tabs are either blank or show only a portion of the data - 101443
Salesforce widget in Vertical softphone - There is a dragging effect in the UI when the agent extends the WhoID from the dropdown and then scrolls the page.
Horizontal layout - If the agent refreshes the screen during an outgoing call, the AE tabs are either blank or show only a portion of the data - 101444
High availability – When the lynx.admin.service on Side A is stopped, the auto switchover to Side B does not occur. During this time, the administrator is unable to use the Acqueon Desktop admin application - 94039
When Agent 1 consults a non-PEWC call with Agent 2, and drops the consult line, AE tabs are blank for Agent 2. The same is true for a supervisor who is silently monitoring a non-PEWC call - 90579
For an Outbound consult/transfer/Conference call, agent 2 focuses on the PCB tab rather than the Business field tab - 90584

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