VPN Tunneling

To enhance security, establish communication between Campaign Manager on the cloud and Cisco CCX whether on-premises or in the cloud exclusively through a VPN. Ensure the existence of a dedicated VPN Connection restricted to these two applications.

Ensure the completion of VPN tunneling at your site or cloud by using the provided details from Campaign Manager:

• Validate and confirm that the application's IP Classless Inter-Domain Routing (CIDR) range does not conflict with their network. Example, 10.247.3.0/25. Here, the numbers 0/25 indicate the range.

• Campaign Manager shares a customer-specific text file containing all the details, including steps for configuring VPN tunneling. This file encompasses customer-specific details and procedures. For more information, refer to customer_specific_file details at the end of this page.

Customer to Campaign Manager

Campaign Manager is responsible for the VPN tunneling to access the Campaign Manager application on the cloud. Customer must provide the following details:

• Public IP of Peer Devices—Primary and Secondary IPs of Peer Devices (Firewall and Router).

• Private Subnet Range—The private subnet IP range in the CIDR format.

• Make, Model, and Firmware of the device.
  For example:

  • Make – Cisco

  • Model – ASA 5500

  • Firmware – ASA 9.x

• DH Group Number

• IKE version—The Internet Key Exchange version used for VPN connectivity.

Customer-specific text file provided by Campaign Manager

This file encompasses customer-specific details and procedures as follows: