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        Article summary

        Overview

        With Webex CC, Acqueon Workspace offers two types of integrations:

        Workspace Widgets in Webex CC

        • In this type, Acqueon Workspace widgets are embedded into the Webex CC Agent Desktop interface.

        • These widgets become part of agents' overall layout within Webex CC's platform, allowing agents to interact with the Workspace features in their desktop environment.

        Acqueon Workspace for Webex CC

        • In this setup, Acqueon Workspace provides the main interface, with both its widgets and the Webex CC desktop in a compressed form embedded into the Workspace layout.

        • This creates a unified environment where agents interact with Workspace features and the Webex CC telephony features in the Workspace layout.

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