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Widget Dimensions
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Widget Dimensions
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This section prescribes the minimum recommended Widget dimensions based on the type of layout used. The alignment of the widgets as per these dimensions provide the best results for viewing data.
Workspace Layout - Horizontal
This table lists the widget dimensions for horizontal softphone docked at the top of the Agent screen.
Widget Name | Recommended Height (points) | Recommended Width (points) |
|---|---|---|
Active Campaign | 60 | 24 |
Call Guide | 60 | 15 |
Customer Profile | 60 | 10 |
Customer Journey - Horizontal | 75 | 40 |
Customer Journey - Vertical | 75 | 15 |
Disposition | 60 | 10 |
Non-PEWC | 60 | 10 |
Personal Callback (PCB) | 60 | 10 |
Preview Campaign | 65 | 28 |
Privacy Compliance | 60 | 10 |
Multi-campaign Disposition | 21 | 40 |
Post-call Summary | 60 | 10 |
Customer Profile | 60 | 24 |
Customer Activity | 75 | 40 |
Performance Coaching | 60 | 15 |
Workspace Layout - Vertical
This table lists the widget dimensions for vertical softphone docked at the left of the agent screen.
Widget Name | Recommended Height (points) | Recommended Width (points) |
|---|---|---|
Active Campaign | 60 | 24 |
Call Guide | 60 | 24 |
Customer Profile | 60 | 14 |
Customer Journey - Horizontal | 75 | 40 |
Customer Journey - Vertical | 75 | 15 |
Disposition | 60 | 14 |
Non-PEWC | 60 | 12 |
Personal Callback (PCB) | 60 | 12 |
Preview Campaign | 65 | 28 |
Privacy Compliance | 60 | 12 |
Vertical Softphone | 75 | 40 |
Post-call Summary | 60 | 10 |
Customer Profile | 60 | 24 |
Customer Activity | 75 | 40 |
Performance Coaching | 60 | 15 |
Service Cloud Voice - Lightning
This table lists the widget dimensions for Service Cloud Voice - Lightning variant.
Widget Name | Recommended Height (pixels) | Recommended Width (pixels) |
|---|---|---|
Active Campaign | 500 | 400 |
Call Guide | 500 | 800 |
Customer Profile | 500 | 400 |
Customer Journey - Horizontal | 650 | 1632 |
Customer Journey - Vertical | 650 | 400 |
Disposition | 500 | 400 |
Non-PEWC | 500 | 400 |
Personal Callback (PCB) | 500 | 400 |
Preview Campaign | 650 | 1200 |
Privacy Compliance | 480 | 350 |
Vertical Softphone | 500 | 400 |
Post-call Summary | 60 | 10 |
Customer Profile | ||
Customer Activity | ||
Performance Coaching |
Salesforce OpenCTI Visual Force
This table lists the widget dimensions for both Salesforce Open CTI Visual Force implementations.
Widget Name | Recommended Height (points) | Recommended Width (points) |
|---|---|---|
Active Campaign | 60 | 12 |
Call Guide | 60 | 24 |
Customer Profile | 60 | 14 |
Customer Journey - Horizontal | 75 | 40 |
Customer Journey - Vertical | 75 | 15 |
Disposition | 60 | 14 |
Non-PEWC | 60 | 12 |
Personal Callback (PCB) | 60 | 12 |
Preview Campaign | 65 | 28 |
Privacy Compliance | 60 | 12 |
Vertical Softphone | 75 | 40 |
Post-call Summary | 60 | 10 |
Customer Profile | 60 | 24 |
Customer Activity | 75 | 40 |
Performance Coaching | 60 | 15 |
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