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    Workspace Embedded in Cisco Finesse
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      Workspace Embedded in Cisco Finesse

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        Article summary

        The Finesse Core API supports the Finesse Desktop and handles agent-related events, including agent state and call management. The Finesse Core APIs are categorized as follows, each supporting specific capabilities:

        • Inbound APIs

        • Outbound APIs

        • Manual Outbound APIs

        • Agent States

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